State Farm® Insurance Agent Carl Nguyen

"So I received a call from an agent on 1/20/25 stating he could save me money on my car insurance if I switched from progressive. So I agreed because the policy was about $40 less a month than what I was paying. So I received all documents and ID cards and driving device. Then on Monday 3/3 I received a letter from the DMV stating my license will be suspended on 3/13/25! I was completely shocked! It stated I haven't had insurance since Progressive was cancelled. I called Carl Nguyen's office to find out what's going on. After giving them my VIN number multiple times over the phone to a rep named Matt, still couldn't get the VIn correct. I had to go take a picture of it on the car which was the same number I had provided many times. Then he said someone messed up the vin and they had the wrong car on the policy so that's why it was never registered by the DMV. Then the original agent Daniel called and said he was working on a new policy and asked if I wanted the same coverage as what was on the wrong vehicle I said yes because I assumed Daniel had given me the right coverage I wanted since the beginning. Then I get a call from a lady named Annetta and she went over the coverage and they decided on their own to give me basic coverage on a brand new and pick other coverage I did not want. So then I realized Daniel had me paying for basic coverage on the wrong vehicle for almost two months. Then I was asked for mileage proof, registration proof and proof of the suspension letter from the DMV. All this because THEY messed up a VIN! It doesn't make sense since this is what they are suppose to be experts in. Also both Matt and Annetta weren't available when I needed to speak back to them which I should have been priority in this situation. Then I spoke with a nice understanding gentleman named Evan. He seemed to care about what was happening. I asked MANY MANY times for a refund for the two months payments I made and was denied that every time even though I WAS NEVER COVERED BY INSURANCE ACCORDING TO THE DMV AND WASN'T COVERED BY FULL COVERAGE EITHER! I could have lost my car and they would not have done anything to help me even though this was a complete screw up by a whole company. Evan spoke to Carl and he refused to give me a refund!!!! Then on Wednesday I spoke to Evan and he quoted me and everything seemed like it was going better. The quote ended up being less than what I've been paying for two months!!!! At this point I asked again for a refund because now I have been paying more than i was suppose to. But instead Matt called to asked me for payment to start a new policy even though I paid two months for ABSOLUTELY NOTHING and OVERPAID. He then said the company will take over 3 weeks to send me a refund and they will DETERMINE how much they owe me. I've had a a license for 30 years and no insurance ever messed up a vehicle. This is the first time in 30 years I have received a letter from the Dmv stating that my license will be suspended due to not having insurance. It's mid afternoon on Wednesday and I contacted State Farm since Monday and still no email with a new policy and no refund. I WILL NEVER RECOMMEND THIS COMPANY. THERE IS NOTHING BUT INCOMPENTENT AGENTS AND OWNER WHO WILL NOT DO THE RIGHT THING. I still don't have insurance and my license will be suspended 3/13/25. Thanks State Farm"

"I recently had the pleasure of working with Javier Reyes. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. Your service is A+++! Fast response and always helpful! I am 100% satisfied! Also, the rate was very good."

"Javier is a phenomenal partner and made the process of obtaining homeowners insurance easy and seamless. He took the time to educate me on the details and patiently walked me through my options, helping me to select the best policy to meet my needs. He went above and beyond in working with my lender to troubleshoot issues and make sure we made it to close. I highly recommend Javier, he will take great care of you."

"I very happy to meet Alex in StateFram the office. He so super nice to explain and try to find down good one for me. Need come and see him every-one."

"Kevin Wolfe was very helpful and thorough, and was able to save me a good amount of money on my car insurance. Great customer service and support - I would definitely recommend Kevin and Carl Nguyen’s State Farm agency for any insurance needs!"

"I recently stopped in to address some concerns I had about my car insurance policies. I'd read the positive reviews about Julie and decided she was the person I wanted to speak with. She did not disappoint. She was very kind and patient and I could tell with all the years she's been in the business, she knew her stuff! She was very helpful and explained things that I had questions about. I got the answers I needed and left knowing I had the coverage I wanted. Thank you very much for your time, Julie!"

"Kevin Wolf was incredibly helpful in getting me the best deal on my auto insurance. He was very patient, guiding me through the entire process and making everything easy to understand. Thanks to him, I got a great discount, significantly lowering my rate compared to my previous policy. Highly recommend his services!"

"My family and I have been insured for over 45 years with this State Farm Office of which we have had the pleasure of working with Julie Harper for the last 28 years. Her knowledge, experience and excellent customer service has been an incredible asset to us in this ever changing industry. Thanks again Julie !!!"

"Javier has been an excellent resource. Our engagement with him has been wonderful. He is knowledgeable, friendly and efficient. He gets back to me quickly and has helped our family tremendously with improving coverages and decreasing costs. It is a Win-Win partnership."

"We have been with this agency for 40 years and Julie Harper has always been our go to person when we needed assistance. Julie is engaging, knowledgeable and efficient in assisting the agency’s clients. We recently visited Julie to help us with some questions with our auto insurance and an issue we had with Medicare. She resolved all questions and issues in a friendly and professional manner. Thank you again, Julie, for your awesome assistance. You will always be a 5-Star with us."

"The worst company ever"

"Kevin was very patient,professional ,polite and knowledgeable he save us half the premium.we were paying and gaves us more.protection he even got us a life insurance.Great Work"

"Very knowledgeable and helpful, very polite and. Help us understand want to thank him.And glad we're in the family too"

"Javier Reyes ins agent provided me excellent customer service he made sure he quoted me within my budget and protection for my vehicle.when i got off the phone I referred 2 of my friends .carl he's definitely a keeper..thank you"

"Carl Nguyen, Julie Harper and their team are phenomenal. They have taken care of my parents for the last several decades and continue to do so through all the changes that come with getting older. Julie very recently stepped up to assist them in resolving an issue that neither they nor I would have known how to fix. This team is wonderful! Highly recommend!"

"I will recommend Kevin. After calling different companies, he was the only one who went the extra mile to help me. Thank you, Kevin!"

"Have been with State Farm for over 40 years and the reasons are simple. Carl with his team has consistently provided above and beyond quality services and product. Julie for the past 27 years always insures my questions, concerns and policies are exactly what's needed and makes me feel comfortable with the coverage for home and auto. she has been my insurance angel. would highly recommend this highly professional group."

"Kevin Wolfe was Phenomenal!!"

"Carl Nguyen take very proud in his work to care of others very nice person."

"Quiero darle las gracias por todo sus buenos servicios que me han proveído y en especial a Doris López ya que gracias a ella y a sus atenciones asia mi persona estoy más que agradecido por todas sus atenciones espero que continuemos así. A todos los que tengan la oportunidad de leer este mensaje les puedo decir que si necesitan una agencia de seguros no duden en contactarlos a ellos los recibirán y los atenderán de una forma muy amable y especial se los recomiendo"

"As frustrations with home owners insurance in the state of Florida continue to rise it was very nice to have been connected with Julie at Carl Nguyen State Farm. As the office manager I'm sure she is very busy day to day but she took time to make sure my home owners policy was written and correct before the renewal deadline. I appreciate the continuous communication through phone and email through out the process as it reassured me of the pride she takes with clients, such as myself. Thank you, Chris E."

"I want to thank Julie Harper for always going the extra mile to find us the best insurance rate. She is a pleasure to work with! I would highly recommend her for any insurance needs. Chris Smith"

"I've been a customer with them for over a year, and they have been nothing but perfect. Life has been so tough recently, and the agent Alex was so helpful with helping me move my payments around and lowering my rate! Seriously, I don't know what I would have done without their assistance. Alex is a great employee and took a huge stress off my shoulders."

"Priscilla Sosa is very kind, professional and a hard worker. She helped me obtain a good rate and coverage for car insurance. I would recommend Priscilla for anyone looking for insurance. She is very helpful and is very well informed with all information associated with her job. GIVE THIS WOMAN A RAISE! 👏🏼👏🏼"

"I recently experienced a major car issue that left me stranded on the side of the road. After waiting over two hours for roadside assistance, Julie Harper personally stepped in and saved the day. She secured a tow truck to get my car repaired and was incredibly helpful, kind, and understanding throughout the entire process. Without her assistance, I would likely still be stuck on the side of the road. Julie’s dedication and empathy made a stressful situation much more manageable. I can't thank her enough for going above and beyond to help me out."