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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elisha Princess

March 5, 2025

1  out of  5
rating by Elisha Princess
"So I received a call from an agent on 1/20/25 stating he could save me money on my car insurance if I switched from progressive. So I agreed because the policy was about $40 less a month than what I was paying. So I received all documents and ID cards and driving device. Then on Monday 3/3 I received a letter from the DMV stating my license will be suspended on 3/13/25! I was completely shocked! It stated I haven't had insurance since Progressive was cancelled. I called Carl Nguyen's office to find out what's going on. After giving them my VIN number multiple times over the phone to a rep named Matt, still couldn't get the VIn correct. I had to go take a picture of it on the car which was the same number I had provided many times. Then he said someone messed up the vin and they had the wrong car on the policy so that's why it was never registered by the DMV. Then the original agent Daniel called and said he was working on a new policy and asked if I wanted the same coverage as what was on the wrong vehicle I said yes because I assumed Daniel had given me the right coverage I wanted since the beginning. Then I get a call from a lady named Annetta and she went over the coverage and they decided on their own to give me basic coverage on a brand new and pick other coverage I did not want. So then I realized Daniel had me paying for basic coverage on the wrong vehicle for almost two months. Then I was asked for mileage proof, registration proof and proof of the suspension letter from the DMV. All this because THEY messed up a VIN! It doesn't make sense since this is what they are suppose to be experts in. Also both Matt and Annetta weren't available when I needed to speak back to them which I should have been priority in this situation. Then I spoke with a nice understanding gentleman named Evan. He seemed to care about what was happening. I asked MANY MANY times for a refund for the two months payments I made and was denied that every time even though I WAS NEVER COVERED BY INSURANCE ACCORDING TO THE DMV AND WASN'T COVERED BY FULL COVERAGE EITHER! I could have lost my car and they would not have done anything to help me even though this was a complete screw up by a whole company. Evan spoke to Carl and he refused to give me a refund!!!! Then on Wednesday I spoke to Evan and he quoted me and everything seemed like it was going better. The quote ended up being less than what I've been paying for two months!!!! At this point I asked again for a refund because now I have been paying more than i was suppose to. But instead Matt called to asked me for payment to start a new policy even though I paid two months for ABSOLUTELY NOTHING and OVERPAID. He then said the company will take over 3 weeks to send me a refund and they will DETERMINE how much they owe me. I've had a a license for 30 years and no insurance ever messed up a vehicle. This is the first time in 30 years I have received a letter from the Dmv stating that my license will be suspended due to not having insurance. It's mid afternoon on Wednesday and I contacted State Farm since Monday and still no email with a new policy and no refund. I WILL NEVER RECOMMEND THIS COMPANY. THERE IS NOTHING BUT INCOMPENTENT AGENTS AND OWNER WHO WILL NOT DO THE RIGHT THING. I still don't have insurance and my license will be suspended 3/13/25. Thanks State Farm"
We responded:
"Dear Elisha- thanks for the feedback. We have spoken a few times between us. The Vin# was off by 1 digit which created a same car/make/year but different model. We sent you paperwork in 1/20/25 to sign (which you did) on several docs showing the vehicle and coverages. I accepted my team member’s human error by physically going to the DMV and spent 3 hrs to rectify the situation and clear your suspension the same day you requested. As for the coverages and other things you have mentioned, please give me a call to discuss further! Thank you! "
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Madeline Killam

March 1, 2025

5  out of  5
rating by Madeline Killam
"I recently had the pleasure of working with Javier Reyes. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. Your service is A+++! Fast response and always helpful! I am 100% satisfied! Also, the rate was very good."
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Daniel Belove

February 25, 2025

5  out of  5
rating by Daniel Belove
"Javier is a phenomenal partner and made the process of obtaining homeowners insurance easy and seamless. He took the time to educate me on the details and patiently walked me through my options, helping me to select the best policy to meet my needs. He went above and beyond in working with my lender to troubleshoot issues and make sure we made it to close. I highly recommend Javier, he will take great care of you."
We responded:
"Thank you, Daniel, for your review! Javier has extensive knowledge in the insurance and homeowners industry. We are thankful he is on our team. Glad the closing went well and appreciate your business! "
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Thuy Tran

February 24, 2025

5  out of  5
rating by Thuy Tran
"I very happy to meet Alex in StateFram the office. He so super nice to explain and try to find down good one for me. Need come and see him every-one."
We responded:
"Thank you so much for the review, Thuy! Alex is very knowledgeable and cares for his customers. Appreciate your continued business with us! "
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Erin McMorrough

February 18, 2025

5  out of  5
rating by Erin McMorrough
"Kevin Wolfe was very helpful and thorough, and was able to save me a good amount of money on my car insurance. Great customer service and support - I would definitely recommend Kevin and Carl Nguyen’s State Farm agency for any insurance needs!"
We responded:
"Thank you, Erin, for your review. Kevin is outstanding and loves to serve and protect customers like you. We appreciate your business! "
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Chrissy

February 16, 2025

5  out of  5
rating by Chrissy
"I recently stopped in to address some concerns I had about my car insurance policies. I'd read the positive reviews about Julie and decided she was the person I wanted to speak with. She did not disappoint. She was very kind and patient and I could tell with all the years she's been in the business, she knew her stuff! She was very helpful and explained things that I had questions about. I got the answers I needed and left knowing I had the coverage I wanted. Thank you very much for your time, Julie!"
We responded:
"Thank you so much for your review, Chrissy! Julie has been in this same office location for over 28 years. She is a wealth of knowledge and she offers great service to everyone! Appreciate your trust and confidence in Julie and our agency! "
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Laura Rios

February 11, 2025

5  out of  5
rating by Laura Rios
"Kevin Wolf was incredibly helpful in getting me the best deal on my auto insurance. He was very patient, guiding me through the entire process and making everything easy to understand. Thanks to him, I got a great discount, significantly lowering my rate compared to my previous policy. Highly recommend his services!"
We responded:
"Thank you for the review, Laura. Kevin is outstanding and thorough. He always keeps the customers’ best interest at hand. Appreciate your continued business! "
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Dominick Vicari

February 10, 2025

5  out of  5
rating by Dominick Vicari
"My family and I have been insured for over 45 years with this State Farm Office of which we have had the pleasure of working with Julie Harper for the last 28 years. Her knowledge, experience and excellent customer service has been an incredible asset to us in this ever changing industry. Thanks again Julie !!!"
We responded:
"Dear Dominick- than you your review. Julie is a wealth of knowledge and is a tremendous asset to this agency. She always delivers a remarkable service to our valued customers. Appreciate your loyalty and your continued business with us!"
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Rachel Brignoni

February 7, 2025

5  out of  5
rating by Rachel Brignoni
"Javier has been an excellent resource. Our engagement with him has been wonderful. He is knowledgeable, friendly and efficient. He gets back to me quickly and has helped our family tremendously with improving coverages and decreasing costs. It is a Win-Win partnership."
We responded:
"Thank you for the review, Rachel! Javier is very knowledgeable and is a tremendous asset to our agency. Glad he was able to be of resource to you! Appreciate your continued business! "
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Len Kravitz

January 26, 2025

5  out of  5
rating by Len Kravitz
"We have been with this agency for 40 years and Julie Harper has always been our go to person when we needed assistance. Julie is engaging, knowledgeable and efficient in assisting the agency’s clients. We recently visited Julie to help us with some questions with our auto insurance and an issue we had with Medicare. She resolved all questions and issues in a friendly and professional manner. Thank you again, Julie, for your awesome assistance. You will always be a 5-Star with us."
We responded:
"Dear Len- thank you for your review and for your 40 year loyalty to our office. Julie has been here for 28 years and is a wealth of knowledge when it comes to insurance. Appreciate your continued business! "
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Yamira Felix

January 16, 2025

1  out of  5
rating by Yamira Felix
"The worst company ever"
We responded:
"Yamira- thank you for your feedback. We worked diligently with our company resolved the issue you had with your bill even though it was system- generated. Appreciate your patience! "
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Francisco Vega

January 10, 2025

5  out of  5
rating by Francisco Vega
"Kevin was very patient,professional ,polite and knowledgeable he save us half the premium.we were paying and gaves us more.protection he even got us a life insurance.Great Work"
We responded:
"Thank for your kind review, Francisco! Kevin loves to serve and protect customers holistically with all their needs. Appreciate our business with us! "
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Corky Lombardo

January 8, 2025

5  out of  5
rating by Corky Lombardo
"Very knowledgeable and helpful, very polite and. Help us understand want to thank him.And glad we're in the family too"
We responded:
"Thank you Corky for your review! Kevin assisted you. He loves and enjoys helping people. Welcome to our agency and Appreciate your business! "
Profile photo of Luz C (lulu)

Luz C (lulu)

January 3, 2025

5  out of  5
rating by Luz C (lulu)
"Javier Reyes ins agent provided me excellent customer service he made sure he quoted me within my budget and protection for my vehicle.when i got off the phone I referred 2 of my friends .carl he's definitely a keeper..thank you"
We responded:
"Thank you, Luz, for the feedback. Javier has been in the insurance and banking industry for over 20 years. He’s definitely knowledgeable in providing options for every customer. Appreciate your referrals and your continued business with us!"
Profile photo of TraMi Nguyen

TraMi Nguyen

January 2, 2025

5  out of  5
rating by TraMi Nguyen
"Carl Nguyen, Julie Harper and their team are phenomenal. They have taken care of my parents for the last several decades and continue to do so through all the changes that come with getting older. Julie very recently stepped up to assist them in resolving an issue that neither they nor I would have known how to fix. This team is wonderful! Highly recommend!"
We responded:
"Thank you so much for the review, TraMi. It’s our pleasure to serve and protect for customers like your parents. Julie has over 30 years of insurance experience and she is great at solving/ providing solutions. Appreciate your parents continued business!"
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carolina vargas

December 19, 2024

5  out of  5
rating by carolina vargas
"I will recommend Kevin. After calling different companies, he was the only one who went the extra mile to help me. Thank you, Kevin!"
We responded:
"Thank you, Carolina, for your review. Kevin is amazing and he is a great asset to the agency. We appreciate your continued business!"
Profile photo of Alan Floren

Alan Floren

November 15, 2024

5  out of  5
rating by Alan Floren
"Have been with State Farm for over 40 years and the reasons are simple. Carl with his team has consistently provided above and beyond quality services and product. Julie for the past 27 years always insures my questions, concerns and policies are exactly what's needed and makes me feel comfortable with the coverage for home and auto. she has been my insurance angel. would highly recommend this highly professional group."
We responded:
"Alan, thank you for your incredible loyalty over the past 40 years! I'm glad to hear that our team, especially Julie, has been able to provide the quality service and support you need. We truly appreciate your recommendation and look forward to continuing to serve your home and auto insurance needs. If you ever have any questions or need further assistance, our office is always here for you. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Angela Parsons

November 14, 2024

5  out of  5
rating by Angela Parsons
"Kevin Wolfe was Phenomenal!!"
We responded:
"Angela, I'm so happy to hear that Kevin provided such phenomenal service! We truly appreciate your feedback and are grateful to have Kevin on our team. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Bobby Oliver

November 13, 2024

5  out of  5
rating by Bobby Oliver
"Carl Nguyen take very proud in his work to care of others very nice person."
We responded:
"Bobby, thank you for your kind words and the fantastic rating! I'm happy to know you appreciate the care and dedication we put into our work. It's always our goal to provide the best service possible. If you ever need anything in the future, don't hesitate to reach out. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Miguel Ortiz

October 4, 2024

5  out of  5
rating by Miguel Ortiz
"Quiero darle las gracias por todo sus buenos servicios que me han proveído y en especial a Doris López ya que gracias a ella y a sus atenciones asia mi persona estoy más que agradecido por todas sus atenciones espero que continuemos así. A todos los que tengan la oportunidad de leer este mensaje les puedo decir que si necesitan una agencia de seguros no duden en contactarlos a ellos los recibirán y los atenderán de una forma muy amable y especial se los recomiendo"
We responded:
"Miguel, muchas gracias por tus amables palabras y por tomarte el tiempo de compartir tu experiencia. Me alegra saber que Doris ha podido brindarte una atención tan especial y que te sientes satisfecho con nuestros servicios. Valoramos mucho tu recomendación y estamos aquí para ayudarte con cualquier necesidad futura. ¡Gracias por confiar en nosotros! - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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christopher Ewart

September 16, 2024

5  out of  5
rating by christopher Ewart
"As frustrations with home owners insurance in the state of Florida continue to rise it was very nice to have been connected with Julie at Carl Nguyen State Farm. As the office manager I'm sure she is very busy day to day but she took time to make sure my home owners policy was written and correct before the renewal deadline. I appreciate the continuous communication through phone and email through out the process as it reassured me of the pride she takes with clients, such as myself. Thank you, Chris E."
We responded:
"Chris, Thank you for sharing your experience! I'm glad Julie could assist you with your homeowners insurance, especially given the challenges in Florida. Her dedication to ensuring your policy was accurate and her continuous communication truly reflect the pride we take in serving our clients. We're grateful for your trust and are here for any future needs or questions. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Irene Smith

August 30, 2024

5  out of  5
rating by Irene Smith
"I want to thank Julie Harper for always going the extra mile to find us the best insurance rate. She is a pleasure to work with! I would highly recommend her for any insurance needs. Chris Smith"
We responded:
"Thank you for your kind review, Irene! Julie is amazing at what she does and has been serving customers for the past 27 years at this office. I’m glad she was able to provide you with the best rate. Appreciate your continued business! "
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Aaron Smith

August 29, 2024

5  out of  5
rating by Aaron Smith
"I've been a customer with them for over a year, and they have been nothing but perfect. Life has been so tough recently, and the agent Alex was so helpful with helping me move my payments around and lowering my rate! Seriously, I don't know what I would have done without their assistance. Alex is a great employee and took a huge stress off my shoulders."
We responded:
"Aaron, thank you for your kind words and for being with us for over a year. I'm glad Alex could assist you during such a tough time and help with your payments and rate. It's wonderful to know that his efforts made a significant difference for you. If you need any further assistance, our office is always here to help. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Leslie Quiñones

August 26, 2024

5  out of  5
rating by Leslie Quiñones
"Priscilla Sosa is very kind, professional and a hard worker. She helped me obtain a good rate and coverage for car insurance. I would recommend Priscilla for anyone looking for insurance. She is very helpful and is very well informed with all information associated with her job. GIVE THIS WOMAN A RAISE! 👏🏼👏🏼"
We responded:
"Leslie, thank you for your wonderful review! I'm glad to hear that Priscilla was able to assist you with obtaining a good rate and coverage for your car insurance. We appreciate your recommendation and your kind words about her professionalism and dedication. If you have any future needs or questions, our office is here to help. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"
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Rylan Russo

August 20, 2024

5  out of  5
rating by Rylan Russo
"I recently experienced a major car issue that left me stranded on the side of the road. After waiting over two hours for roadside assistance, Julie Harper personally stepped in and saved the day. She secured a tow truck to get my car repaired and was incredibly helpful, kind, and understanding throughout the entire process. Without her assistance, I would likely still be stuck on the side of the road. Julie’s dedication and empathy made a stressful situation much more manageable. I can't thank her enough for going above and beyond to help me out."
We responded:
"Rylan, thank you for sharing your experience. I'm glad Julie was able to assist you during such a stressful situation. Her dedication and empathy are truly commendable, and I'm grateful to have her on our team. If you need any further assistance, please don't hesitate to reach out. - Carl Nguyen - State Farm Insurance Agent, Winter Park, FL"